FAQ

Welcome to Birthdays.lk's FAQ Page

Here you can find answers to our most frequently asked questions, how to use it, how to stay safe and get in touch with us.

Buyers


Click on “Themes” in the main menu to view all the themes available and select your desired theme.

Selecting a theme, will show you posts that are related to that theme only. You can clear or change your theme selection by going to “What’s your party theme?” at the top of any page.

This is because there are no sellers found for this theme. (You may also want to check “Other themes”)

Simply select “Non-Themed” from “What’s your party theme?” at the top of any page.

Package is collection of many items. An item or service can be sold on its own or as part of a package.

There are two types of packages: Party packages and food packages.

You click on the “Compare” button and tick the items/packages that you want to compare.

Sellers


Simply click on the orange “Post Item for Free” button in the Homepage or the blue “Dashboard” button at the top of the page, which will take you to your dashboard.

To create an item/service, go to Items Post Item

Thereafter, you can follow the instructions.

Click on the orange “Post Item for Free” button in the homepage or the blue “Dashboard” button at the top of the page, which will take you to your dashboard.

To edit/delete an item/service, go to Items Manage Items

Thereafter, you can follow the instructions.

Click on the orange “Post Item for Free” button in the homepage or the blue “Dashboard” button at the top of the page, which will take you to your dashboard.

To create a package, go to Item Packages Post Package

Thereafter, you can follow the instructions.

Click on the orange “Post Item for Free” button in the homepage or the blue “Dashboard” button at the top of the page, which will take you to your dashboard.

To edit/delete a package, go to Item Package Manage Packages

Thereafter, you can follow the instructions.

While creating an item, you will have to explicitly specify that you want to add it to a package (by selecting ‘YES’ for “Do you want to add this item to a party/food package at a later stage?”)

This will make it a package item.

You just have to edit the item to make it a package item (by selecting ‘YES’ for “Do you want to add this item to a party/food package at a later stage?”)

Related:

Step 1: Make sure the item you created is includable to a package.

Related:


Step 2: Create a new package or edit an existing package and follow the instructions to include the package items.

Related:


Yes (If you are also selling or renting out this item)

You can. But you need to include the items to the package you created within two days of package approval by Birthdays.lk. Failing which, will result in the package being removed from the website.

You can. But you need to link your new package items to your package within two days of item approval by Birthdays.lk. Failing which, will result in the item being removed from the website.

Go to the login page and click the “Forgot Password?” link and follow the instructions.

Or

Click on the blue “Dashboard” button at the top of the page, which will take you to your dashboard.

To Change Password, go to Profile Change Password

Thereafter, you can follow the instructions.

Items, services or packages that are posted on Birthdays.lk should be related to birthday parties. Any items that do not fit this criteria will not be allowed to be listed on Birthdays.lk.

Besides that, any ads that contain any of the below aspects will not be permitted.

  • Item, service or package that is illegal in Sri Lanka
  • Usage of unacceptable language or pictures
  • Invalid phone number/Email address.
  • Multiple items/Services in the same ad. (Unless it is a party package or a food package)
  • Any URL that is not related to the ad.

Please check your email junk folder. Sometimes important emails end up there. You can sort this problem by adding our email address (support@birthdays.lk) to your email contact list.